Another European Union member state, Romania (13), has risen five positions. Labor costs in Romania are lower than in Poland, but the business environment is still trying to catch up. According to the Employers’ Association of the Software and Services Industry in Romania, large international IT vendors currently operate approximately 50 centers, most of them BPO- and IT-related. About 50,000 Romanians work in the outsourcing industry, and the country has a deep pool of skilled IT workers to draw on. Major centers include not only Bucharest, but also Cluj-Napoca in Transylvania and Timisoara in the west.
The 2017 Global Services Location Index Top 20
|Romania falls five positions in the Index, despite the fact that GoPro added 100 hires to Bucharest and three other companies opened or expanded operations in the EU member state. Romania’s outsourcing sector employs more than 100,000 people, and the top three sectors are banking, insurance, and financial services; technology and telecoms; and industrial and consumer goods. It is a popular nearshoring location due to strong IT and finance and accounting skills, as well as the wide range of foreign languages spoken.|